Returns & Exchange Form


Calilo Australia Returns and Exchanges Policy

We want you to be completely satisfied with your Calilo Australia purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original saleable condition and accompanied by proof of purchase.

Conditions for Returns and Refunds

1. General Returns: Items can be returned within 14 days if they are in original, saleable condition and accompanied by proof of purchase.
2. Faulty Products: If your product is faulty or does not match its description, a refund will be issued to the original payment method. All claims for faulty products are assessed on an individual basis, and the outcome is at Calilo Australia's discretion.

Recommended Action: We highly recommend taking pictures or videos of the product when opening the package for faulty product claims.

3.Sale/Clearance Items: There is no refund or exchange on sale or clearance items.

Special Offer Adjustments

BUY2GET1FREE Deal: If you return any item purchased under this deal, the deal will be void. A new invoice will be issued reflecting the adjusted prices.

How to Return or Exchange Items

Returning Online Purchases
By Post:
Online purchases can be returned via post. Please package the item securely.
We do not cover return postage costs. If you paid for postage in your original order, it will not be refunded along with the purchase price.
  - If you received free shipping under the BUY2GET1FREE deal, the shipping cost will be deducted from the refund amount.

When the item has been returned to us, we will arrange for the refund amount to be credited to your account.

Important Notes

If you return products without notifying us, the case will be assessed on an individual basis, and the outcome of a refund will be at Calilo Australia's discretion.

Return and Exchange Form: To process your return or exchange, please fill out the following form. For any further assistance, please contact our customer service team.


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